PRIVACY POLICY

 

Neater Accounts Limited takes the protection of your privacy very seriously.  We will only use your personal information to deliver the services you have requested from us, and to meet our legal responsibilities.

How do we collect information from you?

We obtain information about you when you contract us to deliver our services and agree to supply all the relevent information we require to fulfill our obligations

What type of information do we collect from you?

The personal information we collect from you will vary depending on which services you engage us to deliver.  The personal information we collect might include your name, address, telephone number, email address, your Unique Tax Reference (UTR) number, your National Insurance number and Bank account details

In general terms, and depending on which services you engage us to deliver, as part of providing our agreed services we may use your information to:

  • Contact you by post, email or telephone
  • Verify your identity where this is required
  • Understand your needs and how they may be met
  • Maintain our records in accordance with applicable legal and regulatory obligations
  • Process financial transactions
  • Prevent and detect crime, fraud or corruption

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of loss or disclosure of your personal data and the applicable legal requirements

Who has access to your information?

  • We will not sell or rent your information to third parties.
  • We will not share your information with third parties for marketing purposes.
  • Any staff with access to your information have a duty of confidentiality under the ethical standards that Neater Accounts Limited follow

How you can access and update your information

Keeping your information up to date and accurate is important to us.  We commit to regularly review and correct where necessary, the information that we hold about you.  If any of your information changes, please email or write to us, or call us using the ‘Contact information’ noted below

You have the right to ask for a copy of the information Neater Accounts Limited holds about you

Security precautions in place to protect the loss, misuse or alteration of your information

Your data will be processed in our secure office in the UK. Whilst we strive to protect your personal information, we cannot guarantee the security of any information you share with to us, and you do so at your own risk

Once we receive your information, we make our best effort to ensure its security

Your rights

Access to your information: You have the right to request a copy of the personal information about you that we hold

Correcting your information: We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards

Deletion of your information: You have the right to ask us to delete personal information about you. With the exception of information we are required to keep by legistation for example HMRC records

Please contact us in any of the ways set out in ‘Contact information’ below if you wish to exercise any of these rights.

Changes to our privacy notice

We keep this privacy notice under regular review and will place any updates on www.neateraccounts.co.uk/privacy  This privacy notice was last updated on 20th June 2020

Contact information

Anita France
Tel: 07880 747424
Email: anita@neateraccounts.co.uk
Address: Unit 6, 40 High Street, Wootton, Isle of Wight PO33 4PL

 Complaints

We seek to resolve directly all complaints about how we handle your personal information but you also have the right to lodge a complaint with the Information Commissioner’s Office at

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone – 0303 123 1113 (local rate) or 01625 545 745

Website: https://ico.org.uk/concerns